Fire Dept Maltese Cross Portfolio

At Alterd Industries, we take pride in creating each order specifically for you. Our dedicated team strives to complete your order within 2 to 3 days, ensuring that it meets our high standards of quality and craftsmanship.

We offer shipping via the most economical Ground shipping method, which typically takes 4 to 6 days for delivery. This option provides a cost-effective solution while ensuring your order reaches you securely.

For customers who prefer expedited shipping, we also offer an upgraded 2 to 3-day Priority shipping option during checkout. This allows you to receive your order more quickly for those time-sensitive occasions.

Returns:
As each item is made to order and personalized specifically for you, we do not accept returns unless there was damage to an item or a mistake made on our end. We understand that mistakes can happen, and we take full responsibility for rectifying any errors promptly.

If you receive a damaged item or if there was an error on our part, please contact our customer support team immediately. We will work diligently to resolve the issue and aim to remake and reship the item as quickly as possible.

Your satisfaction is our top priority, and we strive to ensure that you receive your order in perfect condition. If you have any concerns or questions regarding your order, please reach out to our customer support team, and we will be happy to assist you.

Thank you for choosing Alterd Industries for your personalized items. We appreciate your understanding and support.

Thank you for choosing our Alterd Industries and for considering our products. We value your trust and satisfaction, and we strive to ensure that your shopping experience with us is exceptional. This warranty policy outlines the terms and conditions related to damaged or incorrect items.

1. Damage or Mistake Responsibility:
   If you receive a damaged item or if we have made a mistake in customization, we take full responsibility for the issue. We understand that mistakes can happen, and we are committed to rectifying any errors promptly.
2. Eligibility:
   This warranty policy applies to all customers who have received damaged items or items with customization errors due to our negligence.
3. Reporting the Issue:
   To initiate the warranty claim process, please contact our customer support team within [X] days from the date of delivery. You can reach out to us via [contact details] to report the issue and provide necessary information such as the order number, description of the damage/error, and supporting photographs if applicable.
4. Return and Replacement Process:
   a. Upon verifying the damage/error, we will provide you with instructions on returning the item. Please follow the provided guidelines to ensure a smooth return process.
   b. Once we receive the damaged item or confirmation of the error, we will promptly proceed with the replacement process.
   c. In the case of damaged items, we may request additional information or evidence to support the claim before approving the replacement.
   d. If the original item is no longer available, we will work with you to find a suitable replacement or provide a refund, based on your preference.
5. Exclusions:
   a. This warranty policy does not cover damages caused by mishandling, misuse, improper care, or normal wear and tear of the item.
   b. Customized items with errors resulting from customer-provided incorrect information or specifications are not eligible for replacement under this warranty policy. However, we will strive to find a suitable resolution on a case-by-case basis.
6. Shipping Costs:
   a. If a return is required for replacement, we will cover the shipping costs associated with returning the damaged item and shipping the replacement back to you.
   b. If a refund is issued, shipping costs will not be refunded unless the return is due to our error or negligence.
7. Limitation of Liability:
   a. Our liability for any claim arising from the warranty policy shall be limited to the replacement of the damaged item or refunding the purchase price, as determined solely by us.
   b. We shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or inability to use the item.
8. Modifications to the Warranty Policy:
   We reserve the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

By shopping with us and accepting the delivery of our products, you agree to abide by the terms and conditions outlined in this warranty policy.

If you have any questions or require further clarification, please do not hesitate to contact our customer support team. We appreciate your understanding and cooperation.

Sincerely,
Alterd Industries

At Alterd Industries, we prioritize the security and protection of your personal and financial information. Our secure checkout process ensures that your sensitive data is handled with the utmost care and confidentiality.

1. SSL Encryption: We employ industry-standard Secure Socket Layer (SSL) encryption technology to safeguard your information during the checkout process. This encryption establishes a secure connection between your browser and our website, preventing unauthorized access or interception of your data.
2. Payment Gateway: We have partnered with reputable and trusted payment gateways to handle your transactions securely. These payment gateways utilize advanced encryption and fraud detection measures to ensure the confidentiality of your payment details.
3. PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) requirements, which sets comprehensive guidelines for handling credit card information. Our compliance ensures that your payment details are processed and stored securely, minimizing the risk of unauthorized access.
4. Privacy Protection: We respect your privacy and have implemented robust privacy measures to protect your personal information. We strictly adhere to our privacy policy, which outlines how we collect, use, and store your data. Rest assured that we do not share your information with third parties without your consent.
5. Verification and Authentication: To prevent fraudulent transactions, we may employ additional security measures, such as address verification and card authentication. These steps help ensure that the person making the purchase is the authorized cardholder.
6. Trust and Reliability: Our secure checkout process has been designed to instill confidence in our customers. We continuously monitor and update our security protocols to stay ahead of evolving threats, ensuring that your information is handled in the most secure manner possible.

By choosing Alterd Industries, you can shop with peace of mind, knowing that your personal and financial information is protected by our secure checkout system. Your security is our top priority.

If you have any further questions or concerns regarding our secure checkout, please feel free to contact our customer support team. We are here to assist you.

Thank you for choosing Alterd Industries