These terms and conditions ("Agreement") govern the use of our website and the purchase of products or services from us. By accessing our website and placing an order, you agree to be bound by these terms and conditions. If you do not agree with any part of this Agreement, please refrain from using our website or placing an order.
You are solely responsible for providing accurate and correct personalization details for your order, including names, spellings, and any other requested information.
Once an order is placed, it cannot be modified or changed. Therefore, please review your order carefully before submitting it.
Production and Shipping
We strive to produce orders promptly and efficiently. However, production times may vary depending on the complexity and volume of orders, as well as unforeseen circumstances beyond our control.
We will make reasonable efforts to meet any indicated production and shipping times. However, these times are estimates and are not guaranteed. We are not liable for any delay in production or shipping.
Cancellation and Refunds
Orders cannot be canceled once they have been placed.
In the event of an error or mistake on our part, please contact our customer support within 48 hours of receiving your order. We will review the issue and, if necessary, provide an appropriate resolution, which may include a replacement or refund at our sole discretion.