Refund policy


  1. Personalization: At Alter'd Industries, we are a personalization company committed to creating unique items tailored specifically to each individual customer. Each product is carefully crafted with attention to detail and personalized according to your preferences.

  2. Returns and Exchanges: Due to the customized nature of our products, we do not accept returns or exchanges unless a mistake was made on our behalf or the item was damaged during shipping. We take pride in ensuring the highest quality standards, and if we have made an error or if the item arrives damaged, we are here to make it right for you.

  3. Mistakes or Damages: In the rare event that a mistake is made on our part or the item is damaged during shipping, please contact us within 7 days of receiving your order. To assist us in resolving the issue, kindly provide us with clear photos showcasing the damage or the error made. This will enable us to assess the situation and find the best solution for you.

  4. Customer Satisfaction: Your satisfaction is our top priority. We strive to deliver exceptional products and ensure that each order meets your expectations. We encourage you to carefully review your customization choices before placing an order, as once the personalization process has begun, we are unable to make changes.

  5. Order Cancellations: Given the personalized nature of our products, and fast turn around times. Once the order is placed the customization process has started, cancellations are not accepted. We appreciate your understanding in this matter.

  6. Shipping and Delivery: We aim to provide prompt and reliable shipping services to deliver your personalized items to you as quickly as possible. However, please note that shipping times may vary depending on your location and other factors beyond our control. We will provide you with tracking information to keep you informed about the progress of your order.

By placing an order with Alter'd Industries, you acknowledge that you have read and understood our shop policies. These policies are in place to ensure a smooth and personalized shopping experience for you. If you have any questions or concerns, please don't hesitate to contact our customer support team.

Thank you for choosing Alter'd. We look forward to creating a unique and personalized product just for you!